Privacy Policy

Last updated: 29 October 2026.

 

 

1. Introduction

 

Welcome to PT. Siyar Alam Tamasya (“Siyar”, “we”, “us”, or “our”).

 

PT. Siyar Alam Tamasya is committed to respecting your privacy and protecting the personal information you share with us through our website, www.siyartours.com, and our related communication channels.

 

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, enquire about our travel services, participate in our programmes, or submit material to SIYAR Journal.

 

We handle personal information in accordance with applicable data protection laws, including Malaysia’s Personal Data Protection Act 2010 (Act 709), as amended, where applicable.

 

By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.

 

2. Information We Collect

 

The personal information we collect depends on how you interact with Siyar.

 

2.1 Information You ProvideWe may collect personal information that you voluntarily provide when you:

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• Contact us through our website, email, or other communication channels.

• Enquire about private tours, group tours, curated tours, or educational travel programmes.

• Request an itinerary, quotation, or other travel-related information.

• Register for a programme or confirm a travel arrangement.

• Submit an article, photograph, or other material to SIYAR Journal.

• Participate in surveys, events, or other activities organised by Siyar.

 

Depending on the nature of your enquiry or booking, this information may include your name, email address, telephone number, country of residence, travel preferences, and other details relevant to the requested service.

 

Where necessary to arrange travel, we may also need information such as passport details, date of birth, or other identification and travel documentation. We will seek such information only when reasonably necessary for the relevant purpose.

 

Please do not send sensitive personal information unless it is necessary for the service requested and we have provided an appropriate means of collecting it.

 

2.2 Information Collected Through Website Use

 

When you visit our website, certain technical information may be collected automatically by the website platform or relevant service providers.Depending on the services and settings in use, this information may include:

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• Internet Protocol (IP) address.* Browser type and device information.

• Pages visited and interactions with the website.

• Date and time of access.

• Referring website or source.

• Website performance and diagnostic information.

 

We use this information, where available, to understand website usage, maintain security, troubleshoot technical problems, and improve the visitor experience.

 

2.3 Information from Third Parties

 

Where necessary to fulfil a travel arrangement or provide a requested service, we may receive relevant information from travel partners, accommodation providers, transport operators, booking platforms, or other service providers.

 

We handle such information in accordance with applicable law and the arrangements governing the relevant service.

 

3. How We Use Your Information

 

We may use personal information for the following purposes:

 

Travel enquiries and arrangements

 

• Responding to enquiries about our travel services.

• Preparing quotations and proposed itineraries.

• Coordinating bookings, accommodation, transportation, and other requested arrangements.

• Communicating important information about a trip or programme.

 

Programme administration

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• Managing registrations and participation in educational or cultural programmes.

• Communicating schedules, requirements, and relevant updates.

• Coordinating with participating organisations and service providers where necessary.

 

SIYAR Journal and editorial activities

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• Reviewing submissions and communicating with prospective contributors.

• Coordinating editorial revisions and publication arrangements.

• Requesting permissions and verifying information relevant to publication.

• Managing contributor biographies and other publication-related details.

 

Website administration

 

• Maintaining and improving our website.

• Monitoring performance and resolving technical issues.

• Protecting the website against misuse, unauthorised access, and security threats.

 

Business and legal purposes

• Maintaining appropriate business records.

• Managing enquiries, complaints, and disputes.

• Complying with applicable legal and regulatory obligations.

• Establishing, exercising, or defending legal claims where necessary.

 

We will not use personal information for purposes incompatible with the purpose for which it was collected unless permitted by applicable law or otherwise appropriately authorised.

 

4. Direct Marketing and Communications

 

We may use your contact information to send updates about Siyar’s travel experiences, cultural programmes, publications, and related activities where permitted by applicable law.

 

Where consent is required, we will seek it before sending such communications.

 

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us at siyartourservices@gmail.com.

 

Opting out of promotional communications will not prevent us from sending essential messages relating to an existing enquiry, booking, or service.

 

5. Disclosure of Personal Information

 

We do not sell personal information to third parties.

 

We may disclose relevant personal information to the following categories of recipients where reasonably necessary for the purposes described in this Policy:

 

• Airlines, accommodation providers, transport operators, and other travel service providers.

• Tour operators, local guides, educational institutions, and programme partners.

• Website hosting providers, website administrators, and relevant technical service providers.

• Booking, payment, communication, and analytics providers, where used.

• Professional advisers, auditors, insurers, and legal representatives where necessary.

• Government authorities, regulators, or law enforcement agencies where disclosure is required or permitted by law.

 

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

 

Where a service provider processes personal information on our behalf, we will take appropriate steps to address the protection and handling of that information.

 

6. International Transfers of Information

 

Some of our travel arrangements, programme activities, or technical service providers may involve the processing or transfer of personal information outside Malaysia.

 

Where personal information is transferred internationally, we will take the steps required by applicable data protection law, including any applicable requirements concerning the destination, safeguards, and conditions of transfer.

 

The information involved will depend on the service requested and the parties responsible for providing it.

 

7. Cookies and Similar Technologies

 

Our website platform and certain third-party services may use cookies or similar technologies to support website functionality, security, analytics, and visitor preferences.

 

Cookies are small data files stored on your device when you visit a website.

 

Depending on the tools enabled on our website, these technologies may be used to:

 

• Support essential website functions.

• Remember relevant settings or preferences.

• Understand how visitors use the website.

• Help identify technical problems and improve performance.

 

You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website.

 

Disabling certain cookies may affect the availability or functionality of some website features.

 

The specific cookies and technologies used depend on the configuration of our website and the services integrated with it.

 

8. Data Security

 

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

 

These measures may include access restrictions, appropriate account security, secure handling procedures, and the use of relevant security features provided by our service providers.

 

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

Where a personal data breach occurs, we will take the steps required by applicable law.

 

9. Retention of Personal Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including the fulfilment of services, maintenance of appropriate business records, and compliance with legal obligations.

 

Retention periods may differ according to the type of information and the circumstances in which it was collected.

 

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, subject to applicable legal and operational requirements.

 

10. Your Rights

 

Subject to applicable law and any relevant conditions or exemptions, you may have the right to:

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• Request access to personal information we hold about you.

• Request correction of inaccurate, incomplete, or outdated information.

• Withdraw consent where the processing is based on consent.

• Request that we cease certain processing or use of your personal information where the law provides such a right.

• Opt out of direct marketing communications.

• Exercise any other rights available to you under applicable data protection law.

 

To make a request, please contact us using the details provided in Section 13.

 

We may need to verify your identity before responding to a request. We will handle requests in accordance with applicable legal requirements.

 

11. Third-Party Websites and Services

 

Our website may contain links to third-party websites, booking services, social media platforms, or other external resources.

 

These third parties operate independently of Siyar and may have their own privacy policies and practices.

 

We encourage you to review the privacy policies of any external services you use.

 

This Privacy Policy applies to Siyar’s handling of personal information and does not govern the independent practices of third-party websites or services.

 

12. Children’s Personal Information

 

Some of our educational travel programmes and cultural activities may involve students or participants under the age of 18.

 

Where we collect personal information relating to minors, we will take appropriate steps in accordance with applicable law and the circumstances of the programme.

 

Where required, we will obtain the relevant consent or authorisation from a parent, guardian, or other legally authorised person.

 

We encourage parents and guardians to contact us if they have questions about the collection or use of a child’s personal information.

 

13. Contact Us

 

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to raise a privacy-related concern, please contact us:

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PT. Siyar Tamasya Alam

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Email: siyartourservices@gmail.com

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Website: www.siyartours.com

 

Please include sufficient information for us to understand and respond to your request. Avoid including passport details, financial information, or other sensitive information in your initial email unless specifically requested through an appropriate channel.

 

14. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, operational practices, or applicable legal requirements.

 

Any updated version will be published on this page with a revised “Last updated” date.

 

We encourage visitors to review this page periodically.